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Warranty
Terms and Shipping - also check terms listed at bottom of homepage


Warranty
This warranty is granted to the original purchaser of the product. All Trophy Pens are guaranteed against mechanical failure regardless of age. Any Trophy Pen requiring service will be repaired or replaced when returned to us. This warranty is void if the defect is determined to be caused by tampering and/or abuse of the product. If your Trophy Pen becomes inoperative due to mechanical failure, return it to Trophypens.com with your check or money order for the amount of $4.25. This is not a repair charge but rather a service charge to cover the cost of shipping, handling and insurance for returning the repaired or replaced writing instrument back to you. Please mail your writing instrument to: Trophypens PO Box 1155 Porter, TX 77365 Should it be necessary to return your writing instrument, please provide the following information: Please print or type clearly: Name of writing instrument original owner: Shipping address: Owner phone number: Date writing instrument purchased: Repair instructions:

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Terms and Shipping - also check terms listed at bottom of homepage
We prefer Paypal but if you choose to pay by money orders/cashier checks, payment must be received within 10 days you placed your orders. Once the 10 days limit is reached, we reserve the right to cancel the order. I'm sorry but I DO NOT accept checks. If you are paying for more than one item you must pay for all of your items with ONE electronic payment transaction in order to receive the reduced combined shipping rates. I SHIP TO CONFIRMED PAYPAL ADDRESSES ONLY. We will currently ship within the U.S. (including Alaska, Hawaii and Canada). We will also consider shipping to other parts of the world but please contact us first for the shipping costs before placing your order. All payments must be made in U.S. Dollars. All products will be shipped via USPS' First Class Mail. Delivery confirmation will be provided for free. We ship everyday. If your order(s) arrived in the morning, item(s) will normally be shipped the same day. Orders received after noon will be shipped the next working day. Thanks for visiting us.

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Last Updated: 22 Jan 2006 15:42:30 PST home  |  about  |  terms  |  contact
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